SUPPORT
Frequently Asked Questions
Everything you need to know about mentorOS. Can't find your answer? Email us at support@mentoros.ai
Getting Started
mentorOS is an AI-powered personal growth and mentorship platform. It helps you develop self-awareness, identify behavioral patterns, track progress across nine life domains, and achieve your goals through guided conversations with an AI mentor that remembers your entire journey. Unlike standard AI chatbots, mentorOS maintains perpetual memory, recognizes your recurring patterns, and holds you accountable to the commitments you make.
The differences are fundamental. Standard AI chatbots forget you after every conversation, give generic responses, and are designed to make you feel good. mentorOS remembers everything about your journey across months of conversations, identifies behavioral patterns you cannot see yourself, challenges your comfortable narratives when needed, tracks every commitment you make and follows up, and assesses your life holistically across nine interconnected domains. It is a complete mentorship system, not a chat tool.
The nine domains are: Mentality (cognitive patterns, mental health, mindset), Social (relationships, boundaries, community), Physical (health, fitness, energy, nutrition), Vocational (career, purpose, professional growth), Financial (money psychology, resource management), Family (family dynamics, generational patterns), Spiritual (meaning, purpose, values, customizable to any belief system), Sexuality (intimacy, identity, romantic connection), and Integration (how all domains interconnect and influence each other).
Onboarding is optional but recommended. It helps mentorOS understand your starting point by setting initial domain scores, choosing your preferred mentorship intensity, configuring spiritual language preferences, and establishing a baseline understanding of who you are. You can always update these settings later.
We recommend daily brief check-ins or conversations of 5–15 minutes, weekly deeper reflection sessions, and monthly comprehensive assessment and goal setting. Consistency matters more than duration. Even a 2-minute daily check-in builds momentum and gives the AI more data to work with.
Features
Four styles that you can switch between anytime. Gentle is supportive, nurturing, and patient. Balanced mixes support with constructive challenge. Tough is direct, challenging, and action-oriented. Brutal is no-nonsense confrontation with urgent honesty. The AI also adapts within your chosen style based on the emotional context of your conversation.
The AI automatically extracts and stores key insights from every conversation. These include beliefs you hold, goals you set, patterns in your behavior, strengths you demonstrate, preferences for communication, commitments you make, and breakthrough insights. Each memory is scored by importance on a 1–10 scale and tagged to relevant life domains. When you start a new conversation, the AI retrieves the most relevant memories to inform its response.
The AI analyzes your conversations over time using natural language processing and temporal pattern matching. It looks for recurring behavioral themes, emotional responses, avoidance patterns, self-sabotage cycles, and hidden strengths. Pattern detection requires 3–5 conversations to establish initial baselines and becomes more accurate the more you use the system. Each pattern gets a confidence score so you know how established it is.
When you set a goal or make a promise during a conversation, the AI extracts it and stores it as a commitment with a deadline. It monitors the status, sends follow-up reminders if you enable them, and checks in at appropriate times to ask whether you followed through. Your completion rates feed into your progress analytics so you can see your accountability trends over time.
Three types. Daily reports are quick snapshots of mood, energy, and wins from your check-ins. Weekly reports offer deeper analysis with trend tracking, pattern observations, and AI-generated insights. Monthly reports are comprehensive reviews with domain progress visualization, commitment completion analysis, and long-term growth trajectories.
No, and it is not designed to. mentorOS is a personal development and accountability tool. It excels at pattern awareness, goal tracking, daily reflection, and motivational guidance. It is not a licensed mental health service. If you are experiencing clinical depression, anxiety disorders, trauma, or other mental health conditions, please consult a licensed therapist or counselor. Many users find that mentorOS complements their therapy by providing daily accountability between sessions.
Privacy & Security
Yes. We use AES-256 encryption for data at rest (the same standard used by banks and government agencies), TLS 1.3 for data in transit, and row-level security at the database level so only you can access your data. Our infrastructure is SOC 2 Type II compliant with regular independent security audits.
No. We never sell, rent, or trade your personal information to third parties for marketing, advertising, or any other purpose.
Your personal data is never used in identifiable form. Anonymized, aggregated patterns may be used to improve system accuracy, and you can opt out of even this through your Privacy Settings.
Yes to both. Export all your data anytime in JSON or CSV format through Settings. Delete individual conversations, memories, or commitments, or delete your entire account and all associated data. Account deletion is permanent and completed within 30 days.
Privacy Mode minimizes data retention for sensitive conversations. When enabled, conversations are not stored after the session, memories are not extracted, and minimal data is retained. Some features may be limited in this mode. Enable it in Settings → Privacy.
Billing & Subscription
Two plans. Committed at $29 per month includes up to 30 daily conversations, weekly reports, and core features. Unlimited at $59 per month includes unlimited conversations, all mentorship modes, all report types, advanced analytics, and priority support. Both include a 7-day free trial.
If you decide to continue, your subscription begins at your chosen plan rate. If it is not for you, simply cancel before the trial ends and you will not be charged.
Yes. Upgrade or downgrade anytime from your account settings. Plan changes take effect on your next billing cycle. All your data, memories, patterns, and progress carry over between plans.
Settings → Account → Subscription → Cancel. One click. No phone calls, no retention agents, no guilt trips, no hoops. You keep access through the end of your current billing period.
We accept all major credit cards, debit cards, and payment methods supported by Stripe, our secure payment processor.
Technical
All modern browsers including Chrome (recommended), Firefox, Safari, and Edge. We recommend keeping your browser updated to the latest version for the best experience.
mentorOS is a Progressive Web App (PWA), which means you can install it on your device for a native app-like experience. On iOS: open in Safari, tap the Share button, and select "Add to Home Screen." On Android: open in Chrome, tap the menu, and select "Install App."
Limited offline functionality is available through the PWA. Full features including AI conversations require an internet connection.
First check your internet connection. If issues persist: refresh the page, clear your browser cache, try a different browser, or contact support@mentoros.ai with details about the issue including your browser and device.